The entry gate system is ready to go. Feel free to stop by the Main Office during business hours (8:30 a.m. – 3 p.m., closed for lunch Noon – 1 p.m.) to turn in your $35 deposit and receive your remote. Only 2 remotes per lot can be issued. Account holders will be able to receive a remote for their lot only. (We will not be able to issue remotes to neighbors or friends.) Any resident who does not want to purchase a remote, you will be able to register your entry code. The Contractor Code will be sent through the Blog by 7/16. Going forward, the Contractor Code will be sent on the First Tuesday of each month on the Blog. We will also update the policies to reflect this change and post the revised copy on the website at a later time. The gate will remain open until 7/19 to allow residents time to get their remote from the Main Office.
Below is a list of FAQs. Feel free to let the office know if you need any additional information.
Trails End Management
Resident Gate System Frequently Asked Questions (FAQs)
Why is the keypad on the passenger side of the entrance? Due to the complex entry we currently have, the safest and most economical option was to install the keypad on the right-hand side of the entrance. We realize this may be an inconvenience for visitors, guests, and contractors, but our goal is to do the best we can to help ensure the safety of our residents and staff.
Why can’t I use my old remote? We are only using remotes that can be programmed by Trails End management. The remotes you received from previous ownership will not be programmed to the new system.
Can I use the money I spent for the old remote on a new remote? Unfortunately, we do not have access to, or record of, the money that was spent with the previous management and cannot issue a credit of any kind toward the deposit of a new remote. This is an example as to why Encore does not accept cash payments in any circumstance. We sincerely apologize for any inconvenience this may cause. Your deposit will be recorded with a receipt and you will be given a copy for your record.
Why do we need a Personal Entry Code and a Speed Dial Code? The Personal Entry Code (PEC) is for residents only. The Sped Dial Code (SDC) makes it easier for guests/visitors to call you from the gate as opposed to searching for your name each time they come. Residents should not give their PEC to anyone not on their account. The quickest way for guests/visitors to open the gate is with the SDC you provide them.
Can I give my Personal Entry Code to guests/contractors? No. It is important to understand this 4-digit number should not be used by anyone that is not the primary or secondary contact on file. If you have a remote, you essentially should not need to use your PEC unless the battery dies unexpectedly. Please only give out the Contractor Code or Speed Dial Code.
Will visitors and guests still have to sign-in at the Main Office? Yes. No matter how someone enters the property, they are still required to sign-in at the Main Office. Only residents and registered guests can access the park without stopping by the Main Office.
Can I pay the deposit with my monthly rent? The deposit must be a separate payment (check or money order only), but both payments can be made at the same time. Do not submit an online credit card payment for the deposit.
Can we purchase remotes for family/friends/guests? Remotes are only for residents. They are registered to the primary and secondary resident on file.
Will calls go to Canadian phone numbers? Yes.
Will the remotes connect in my car? Yes. You will have to keep the remote still, but if you want to use your car’s service and have the other remote in another vehicle, that is fine. The car’s service is linked to the remote’s account.
How can contractors access the park after business hours? They will have to work with the resident they are coming to do work for to open the gate. We have the Contractor Code for this.
I am out of town. How do I get access into the property without a remote? Call the Main Office before traveling to work out arrangements. At minimum, we will be able to set you up with your Personal Entry Code. We will make arrangements to get you a remote if needed.
How can emergency vehicles access the park after hours? Emergency vehicles have their own method of access. We have ensured we are in accordance to their needs for access.